We want your experience with our site to be as easy and enjoyable as possible. If you have questions or are experiencing difficulty using the site, please contact us at firstname.lastname@example.org or (310) 937-4464.
This page includes information on:
Acceptable Payment Methods
Shipping - Domestic & International
Lost or Damaged Goods
Returns & Repair Policy
Becoming A Retailer
ACCEPTABLE PAYMENT METHODS:
JLynn Jewelry accepts Visa, MasterCard, American Express and PayPal. JLynn Jewelry also accepts checks online via PayPal; however, your order will not be processed and shipped until your check has been cleared.
9.75% sales tax will be automatically applied to all orders shipped to California.
All packages are shipped via USPS Priority Mail. We use small flat rate boxes to save on shipping costs. You will receive a separate email from USPS.com with package tracking details. Most orders will be received within 7-10 business days after placed.
Shipping in the USA is free with USPS Priority Mail service.
We no longer accept international orders. We apologize for the inconvenience.
LOST OR DAMAGED PACKAGES:
All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise ceases upon delivering your package to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.
RETURNS & REPAIR POLICY:
JLynn Jewelry does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. There are no exchanges on special orders which include lengthened or engraved pieces and requested design changes. The customer will be responsible for the cost of shipment for any returned merchandise. In order to process an exchange you must first email us at email@example.com to initiate the process.
In the event that a piece needs repair, please email us at firstname.lastname@example.org to receive a repair quote. Some beads or stones may not be available for repair, in which case we will make every attempt to find something similar.
BECOMING A JLynn Jewelry RETAILER:
For consideration on becoming a JLynn Jewelry retailer, please contact Jennifer at jennifer@Jlynn-Jewelry.com or call (310) 937-4464. Please include the following information with your submission:
Company name, address and phone number
Type of business
Contact name, email address and phone number if different than above.
Please email email@example.com for all inquiries.
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